Refunds, Returns & Exchanges
How do I return?
- Submit your request via email to firstname.lastname@example.org. Please be sure to include the following:
- Your order number
- Your email address
- Item/s you'd like to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 7 days from receiving your purchase
- In unused and re-sellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable, including coupon codes used)
- Used items, including unboxed items.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 2 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.